FAQ's
Affordable Care You Can Trust
We believe cost should never be a barrier to mental health care.
Many of our services are covered with no copay for eligible patients.
Our team can quickly verify your benefits so you know what to expect before your visit.
New Beginnings Mental Health & Physical Wellness
2232 E Monument St
Baltimore, MD 21205
Phone: 443-304-7457
Privacy Policy & Telehealth Disclosure
Use of Information:
We use your information to provide treatment, coordinate care, and support healthcare operations. We do not sell your health information.
Disclosure of Information:
Information may be disclosed as required by law, including emergencies, safety concerns, abuse reporting, or legal processes.
Website & Communication:
Information collected through this website (such as IP address or browser data) is used for basic functionality and improvement. Do not submit sensitive health information through general website forms. Email and standard communications may not be fully secure.
Telehealth Services:
Telehealth sessions are conducted using secure, HIPAA-compliant platforms. We take reasonable steps to ensure privacy, including verifying identity and location at each session. While safeguards are in place, privacy risks related to technology may exist.
Your Rights:
You may request access to your records, request corrections, and ask questions about how your information is used.
Yes, we accept a wide range of insurance.
Our fees are competitive with the local market. Our clients often pay nothing out of pocket.
Insurance, Self-pay, HSA, MSA.
Appointments should be canceled 24 hours prior to the appointment. This allows other clients needing our services to be seen.
Our therapy sessions are an individualized collaboration between each client and their provider.
We are governed by the “Health Insurance Portability and Accountability Act of 1996” (“HIPAA”). The Privacy Rule protects all “individually identifiable health information” held or transmitted by a covered entity or its business associate in any form or media, whether electronic, paper, or oral. The Privacy Rule calls this information “protected health information (PHI).”
Yes, we accept Medicaid and most major insurance plans.
Yes, we offer secure virtual appointments.
Most patients are scheduled within a few days.
Yes, medication management is available when clinically appropriate.
We treat adults and adolescents.
Yes, Ligaya Alley speaks English, Tagalog, and Ilokano.
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